Delivery & Returns
At Luxsleeps , we hold a unique variety of products, as such we use a diverse selection of delivery services and couriers including our own delivery vans and 3rd party courier services.
Delivery time will depend on product type, for custom orders delivery times may vary our guideline timelines below.
· Beds (7-10 DAYS)
· Sofas (within 14 Days)
· All other furniture (7-21 working days)
· Bespoke furniture will vary, you will be advised of this prior to purchasing.
We will try our best to maintain a consistent stock availability approach to ensure all of our products are available for purchase. But we cannot promise that all products listed are available.
Delivery methods are diverse depending on the product order, we range from our own specialised courier services to nationwide delivery services. We aim for all deliveries to arrive to you in perfect condition. Our couriers are only insured to physically bring your items into your doorstep but not to a preferred room area, on occasions when asked they may bring the item in for you however Luxsleeps do not take any responsibility for any damages that may occur if you are inviting the delivery team to enter into your house.
We cannot accept returns on which items do not fit through your bedroom/living room doors.
Our Delivery prices vary depending on location.
Orders over £499: Free Delivery
Small Items: £5
Medium Items: £10-£45
Large Items: £90
We also have professional team who are there to assemble the furniture delivered, we recommend our professional team as they will come alongside the courier driver to bring your assistance. The option of our professional assistance is remotely available to you either when our delivery team arrange a call for delivery or you can leave a note in your product order.
In the rare circumstances that your delivery is delayed, you will be contacted by our customer care team, who will offer you a swift resolution. We work with a number of courier companies to deliver our products across the UK, and on rare occasions they can be delays to the guideline timescales we give. In which case a manager will and offer you a new timescale and compensation of £25 for delivery delay.
If you choose to pay a deposit for your order then you must be aware that the deposit is non refundable if you choose to cancel your order or return the product at a later date.
Should you change your mind about your purchase we have a 24 hour cooling off period in which you can cancel your order, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel.
Each bed is considered a specialist, made to order item and therefore is a non-returnable item. Once the 24 hour cooling off period has been exceeded you will not be able to cancel your order or return your bed.
In extraordinary circumstances, If you are not happy with your purchase and wish to return your bed once delivered it may be possible at managers discretion to exchange the bed to the value, however this will incur a £150 handling fee to cover delivery and installation charges, we reserve the right to withdraw this offer, it is at managers discretion.
Return delivery can also be arranged by the customer to our warehouse address in Leeds UK.
MADE TO ORDER BESPOKE ITEMS:
Unfortunately for made to order bespoke items we are unable to offer refunds or exchanges, please check items carefully at delivery.
With regards to sale items, we are only able to offer Luxsleeps Credit or exchange for sale items. No refunds on sale items.
Bedding/Soft Furnishing item(s). We cannot accept a return or exchange for these items if the item(s) have been removed or opened from the original packaging.
**PLEASE ENSURE TO CHECK YOUR ITEMS BEFORE ACCEPTING DELIVERY**
As soon as you have signed for your item(s) you have accepted the condition they have arrived to you. Therefore, we cannot accept any returns/exchanges if reported damaged/imperfect.
We only replace items if they are defective or damaged prior to you ( the customer ) receiving them. If you need to exchange it for the same item, send us an email at [email protected] .